Dedicated Account Manager
One person. They know your organization before you remind them. They know your routes, your riders, your preferences, and your escalation contacts. When you need them, you call them directly — not a booking platform, not a general inquiry line, not someone who has to look up your account.
What this means in practice: It's 5:47am. Your event starts at 7am. Something changed. You call your GTS account manager. They answer. They already know the program. The solution is already in motion.